Privacy Policy
Last updated: April 2026
1. Who We Are
This website is operated by Netiza LLC d/b/a Boston Food Safety. Our website address is https://bostonfoodsafety.com. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, purchase our products, or use our services.
If you have questions about this policy, contact us at:
📞 978-710-0128
✉️ hello@bostonfoodsafety.com
📍 800 West Cummings Park, Suite 5500, Woburn, MA 01801
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
• Account & checkout information: Name, email address, phone number, billing address, and shipping address when you create an account or place an order.
• Payment information: Credit/debit card details are processed securely through our payment processor (Stripe). We do not store your full card number on our servers.
• Contact form submissions: Name, email, phone number, and message content when you submit a form through our website (powered by WPForms).
• Booking information: Training location, preferred date, number of participants, and other details when you book a class or exam.
Information collected automatically:
• Website usage data: IP address, browser type, device information, pages visited, time spent on pages, and referring website.
• Cookies and tracking: We use cookies and similar technologies as described in Section 5 below.
• Google Analytics: We use Google Analytics to understand how visitors use our website. This data is anonymized and aggregated.
3. How We Use Your Information
We use your personal information for the following purposes:
• Process orders and bookings: To fulfill your purchases, schedule your training or exam, and deliver course license keys.
• Send order confirmations: To email you booking confirmations, receipts, shipping notifications, and license keys.
• Provide customer support: To respond to your questions, requests, and contact form submissions.
• Send study materials: To deliver free study guides and practice test access after registration.
• Improve our website: To analyze website usage, optimize content, and improve the user experience.
• Comply with legal obligations: To meet tax, accounting, and regulatory requirements.
• Marketing communications: With your consent, we may send you promotional emails about new courses, special offers, or certification reminders. You can unsubscribe at any time.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We share your information only with the following service providers who help us operate our business:
• Stripe: Payment processing for credit/debit card transactions.
• Hostinger: Website hosting and server infrastructure.
• Google: Analytics (website usage), Maps (location embeds), and reCAPTCHA (spam prevention).
• WPForms: Contact form processing.
• AutomateWoo: Automated email notifications related to your orders and bookings.
• USPS: Shipping information for physical product orders (ServSafe Book).
• ServSafe / National Restaurant Association: Exam registration and certification processing as required for your certification.
We may also disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Boston Food Safety, our customers, or the public.
5. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience. We use the following types of cookies:
• Essential cookies: Required for the website to function, including shopping cart, checkout, and login functionality. These cannot be disabled.
• Analytics cookies: Google Analytics cookies help us understand how visitors use our website. This data is anonymized.
• Functional cookies: Remember your preferences such as language selection and recently viewed products.
• Marketing cookies: Used to display relevant advertisements if you visit other websites after visiting ours (e.g., Google Ads remarketing).
You can control cookies through your browser settings. Disabling cookies may affect website functionality, particularly the shopping cart and checkout process.
If you log in to your account, we set cookies to save your login information and display preferences. Login cookies last for two days, or two weeks if you select “Remember Me.” If you log out, login cookies are removed.
6. Embedded Content
Our website includes embedded content from third-party services, including Google Maps (location maps) and potentially YouTube videos. Embedded content from other websites behaves the same way as if you visited those websites directly. These services may collect data about you, use cookies, and monitor your interaction with the embedded content.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy:
• Order and booking data: Retained for 7 years for tax and accounting purposes.
• Account information: Retained until you request deletion of your account.
• Contact form submissions: Retained for 2 years to maintain support history.
• Website analytics: Aggregated and anonymized data retained indefinitely.
• Marketing consent: Retained until you unsubscribe.
8. Your Rights
You have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email.
• Data portability: Request an exported file of your personal data.
To exercise any of these rights, email us at hello@bostonfoodsafety.com or call 978-710-0128. We will respond within 30 days.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all pages. Payment processing is handled by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children’s Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete the data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Netiza LLC d/b/a Boston Food Safety
800 West Cummings Park, Suite 5500
Woburn, MA 01801
📞 978-710-0128
✉️ hello@bostonfoodsafety.com
🌐 bostonfoodsafety.com